Privacy Policy
Last updated: June 2026
Who We Are
Reformer by Realistic Pilates Fife is committed to protecting your privacy and handling your personal information responsibly.
Data Controller:
Reformer by Realistic Pilates Fife
Email: hello@reformerbyrealisticpilatesfife.co.uk
If you have any questions about this Privacy Policy or how your personal information is used, please contact us using the details above.
What Information We Collect
We may collect the following information when you interact with our website or services:
Name
Email address
Telephone number
Date of birth (where required)
Emergency contact details
Booking and attendance information
Payment information
Health and fitness information that you choose to provide
Information submitted through contact forms or mailing list sign-ups
Website usage information collected through cookies and analytics
How We Use Your Information
We use your personal information to:
Create and manage your customer account
Process bookings and purchases
Provide access to the reformer pod
Communicate about bookings, appointments, and services
Respond to enquiries
Send service-related emails and updates
Improve our website and customer experience
Meet legal and regulatory obligations
Where you have given consent, we may also send marketing communications. You can unsubscribe from these at any time.
Booking and Customer Management
We use Bsport to manage customer accounts, bookings, memberships, waivers, and related services.
Information entered into booking forms or customer accounts may be stored and processed through Bsport in accordance with their privacy and security policies.
Payments
Payments are processed securely through Stripe and other payment methods offered through our booking platform.
We do not store your full payment card details.
Website Hosting
Our website is hosted by Squarespace.
Squarespace may collect technical information such as IP addresses, browser type, device information, and website usage data to help operate and improve the website.
Mailing Lists and Marketing
If you join our mailing list, we will use your contact details to send updates, offers, news, and information about our services.
You may unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us directly.
Cookies
Our website uses cookies and similar technologies to:
Ensure the website functions correctly
Improve website performance
Understand how visitors use the website
Remember your preferences
You can manage cookie preferences through the cookie banner displayed on the website.
How Long We Keep Your Information
We keep personal information only for as long as necessary to:
Provide our services
Maintain business records
Meet legal, accounting, insurance, and tax obligations
When information is no longer required, it will be securely deleted or anonymised.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers who help us operate our business, including:
Bsport
Stripe
Squarespace
Professional advisers, insurers, or regulators where required
These providers are only permitted to use your information as necessary to provide their services.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information in certain circumstances
Restrict or object to processing
Withdraw consent where consent is the legal basis for processing
Lodge a complaint with the UK Information Commissioner's Office (ICO)
For more information, visit:
Information Commissioner's Office (ICO)
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Reformer by Realistic Pilates Fife
Email: hello@reformerbyrealisticpilatesfife.co.uk